Your customers, kept in the loop.
The messages your customers expect, sent from the same place as everything else. Their replies land in the right spot, so nothing gets lost in someone’s phone.
Made in Perth for Australian businesses
Custom software for your business. Built your way.
Not an app you have to bend your business around. We build your software around how you already work, change it whenever you ask in plain words, and look after it once it’s running.
- Made for one business: yours
- Changes in plain words
- Looked after from Perth
Example: a cleaning business’s own system, in the office and on the phone.
Off the shelf, you work its way. Built by Tross, it works yours.
For the café, the clinic, the property manager, the events team, the cleaners and the builders: anywhere people, paperwork and too many apps are slowing the day down.
- Cafés and restaurants
- Physios and clinics
- Property managers
- Events
- Cleaning
- Builders and trades
- Wholesale
- Shops
- Not-for-profits
Why it matters
Fewer late nights at the desk. More of the good bits.
When your software does the busywork the way you would, the evening paperwork shrinks.
Built your way
One system, shaped around your business.
We start from how you work, not from a template. Every part takes your steps, your words and your branding, and it all shares one set of records, so nothing is typed twice.
The way you sell
Your work, presented your way.
However you win work, it’s built to match: your branding, your options, your terms. For an events company, that’s a proposal the customer picks from and accepts online.
- Looks like your business, not ours
- Follows the steps you already use
- The yes flows straight into the work
On your phone
Your business in your pocket. Even on the road.
Working while you drive.
Hands-free and voice first: ask what’s next or tell it what to do. It reads everything back to you before anything is sent.
Your own assistant
Ask it anything about your business.
Not a chatbot bolted on the side. It answers from your own records, does the job on screen, and asks before anything that matters.
- Answers from your recordsAsk it the way you’d ask a colleague, and get the answer from your own business.
- Does the job on screenWhatever your system can do, it can do for you, by voice or by typing.
- Asks before anything that mattersAnything that goes to a customer or touches money waits for your OK, with Undo.
- Hard stops for money and dataPayments always wait for a person. Each helper only sees what its role allows.
Helpers
Helpers that know your customers.
Give a helper a job the way you’d brief a staff member: answer customers from your own records and policies, or chase up what’s gone quiet. Each one tells you what it did, every day.
- Answers from your own records and policies
- Replies wait for your OK, unless you say otherwise
- A short daily report from each helper
Your website
Your website, part of the same system.
Your website comes as part of the package and looks like your business. Post news yourself, and share it to your socials in the same step.
- A website that looks like your business
- Write it once, share it everywhere
- Posts go out on the day you choose
Tools for your kind of business
If nobody sells it, we build it.
Every business has a job no app quite does. For an events company, it’s drawing the room and having the numbers land in the right place. For yours, it might be something else entirely. We build that too.
- Made for the way your work actually runs
- On the same records as everything else
- Changed as your business changes
Built your way, from the ground up
- Your steps, not oursSet up the way your team already works, in the order you do things.
- Your wordsThe screens use the names you use, so nobody has to learn a new language.
- One set of recordsCustomers, work and money in one place, entered once.
- Works with what you haveXero, Microsoft 365 and the trusty spreadsheet stay in the picture.
- Changes when you askIn plain words, from the screen you’re on. You try it before it goes live.
- Looked afterWe keep it running, and if something isn’t right, we fix it.
How it works
From a first chat to software you’ll actually use.
A free chat
Tell us how your business runs and what you’d love to stop doing by hand.
A written plan and price
What we’ll build, what it connects to and what it costs, in writing, before any work starts.
Built and tested with you
On your real work, with your team. We adjust anything that doesn’t fit.
It keeps getting better
We look after it, and you ask for changes in plain words whenever you like.
Our promises
The deal, in writing, before we start.
Not fine print. Six promises, plainly put.
- It waits for your OKAnything that matters, like emails to customers, orders and payments, waits for a person. You choose what counts.
- Everything is written downEvery action is recorded as it happens: who, what, when, and on whose say-so.
- There’s an undoImportant actions can be undone, and the changes you ask for are checked before they take effect.
- Locked to each rolePeople and helpers only see what their role allows.
- Your data stays yoursIt’s never sold and never used to train anyone else’s AI. Ask for a copy any time.
- We look after itWe keep it running, and if something isn’t right, we fix it.
Who you’ll deal with
You talk to the person who builds it.
You’ll deal with Colin Tross, the founder, from the first chat to the day it’s running, and after. No account managers, no call centre, no hand-off to someone who’s never met you.
- Plain English, no jargon
- The plan and the price in writing before anything starts
- In person around Perth, by video anywhere in Australia
Start with a free chat
What would you like to stop doing by hand?
Tell us in a few lines. Colin reads every message himself and will get back to you to set up a free chat. No cost, no obligation, no sales script.
Book a free chat
or email colin@tross.com.au